Its Easy to order off our site.
Feel free to call any weekday morning or E-mail 24-7 with Questions or orders, we will ask you to E-mail the ship to address for accuracy.
M.S.R.P. prices: Many manufacture and brands have a Minimum Advertised Price policy. If you see a MSRP price on our site feel free to contact us to see if we have any unadvertised sale prices or a one only sale price on the items your looking for..
#1 E-mail your ship to address include phone #.
Our e-mail address firstname.lastname@example.org
#2 Let us know what you have interest in, Make / model / size we will reply with finial invoice.
#3 E-mail your credit card #,Our site is e-mail secure with the AT&T network. If you prefer, call your credit card number in 8am-12noon weekdays or we can call you.
#4 Many items we will quote with a Chase Quick pay discount to save you money.
Returns & Exchanges:
Any in stock item not on sale can be returned for full exchange or credit, minus shipping, handling charges & restock fee. After 7 days All sales are finial. Item must be in ordinal box unused.
Special orders & sale items (discounted items) all sales are final, however all manufactures warranty apply.
You must have a return authorization # on the package.
Please note: Order your frame size carefully, Bikes, Saddles and framesets are not returnable but you are covered with manufacture warranties.
Lay-A-way & Special orders:
Lay-a-Ways & special orders are welcome with deposit:
Lay-A-Way offer a way for you to lock in at current sale prices. We will hold the Item for the agreed time period for shipment or pick up after finial payment. Remember Deposit & payments are not refundable, we pay the manufacture up front on special orders and are holding the product for you and will not sell it to any one else.
Deposits & payments are given as an Assurance of the fulfillment of an Obligation and are not refundable.
If you have a www.BicycleDoctorUSA.com product that you think should be considered for warranty, please give us a call or drop us a e-mail, have your dated receipt or purchase date ready. All product sold by bicycle Doctor are covered by the manufacture warranty only, the manufacture make all decision on the warranty and there decision is final, www.bicycleDoctorusa.com has no warranty expresses or implied other than the manufacture warranty . You must have a Return Authorization Number and ship the product back to us or we may have you ship it direct to the manufacture. www.BicycleDoctorUSA.com or the manufacture will not accept products without a Return Authorization number clearly marked on the outside of the box. Please enclose a letter including your name, street address (no post office boxes), daytime and evening phone numbers, and include why you have returned the product and what you would like us to do. Send your package via UPS, certified mail, FedEx or any traceable shipping method. We recommend that you insure your package against loss-in-route to www.BicycleDoctorUSA.com or the manufacture.. We cannot be responsible for packages until they arrive at our warranty department or the manufacture warranty center.
Note: Generally Travel Cases and luggage are not under any warranty from the Hazards of travel: airport conveys, turn styles, luggage stacked to the sky, overloaded or packed in correct on your part or TSA, and do not forget Gorillas that heave or luggage around. If you move to a Hard case option your chances of surviving most thing short of a nuclear attack are increased and you are getting away from straps and zipper with 360 drgrees around and up and down protection all hard. The good news most credit cards offer lost or damage luggage in the rare case something does happen or you might even add travel insurance to cover all the unexpected in travel. if you want to go with the soft case to save money out the gate consenter the clear wrap option at the airport.
Shipping & Handling:
Domestic S&H: includes the charges from the manufacture to our shop and shipping to your ship to address with all handling charges included. We will be happy to quote S&H charges before we ship. Most small order up to 3LB ship for $12.90-$19.90 (oversized box's like wheels & tools will have a additional charge), over sized complete bikes, frameset to the lower 48 $49.90-$79.90 & up.
International orders: can be considerable more: $40.00 & up for small boxes.
Ask for a free S&H quote before we ship: Oversized box's like Bikes, framesets, wheels & tools will have a additional charge.
Ask for a free S&H quote before we ship, ground rates & air rates.
USA has no taxes on mail orders out of the state of Indiana. if you have local tax or fees buyers responsibility.
Special order and some in stock items may be subject to a S&H charge.
How to pay:
Credit card, Master Card & Visa & Money order. Some items we offer additional discount for check payment.
We also offer Chase bill pay Bank To Bank payment with no Fees: You can still take advantage of the check payment discount.
|Please note: We may Request more identification: 1st time orders we may ask for Photo ID or other information for our protection and your protection when ship to address and bill to address do not match or large purchases . This applies to both USA sales and international sales|
Bank transfer on large items subject to a $15.00 Fee.
In some case we will take PayPal on small order's subject to a 4.5% to cover PayPal cost fee's. Please e-mail us for complete payment information international orders.
Sorry we do not take Credit Cards on large and sometimes small International sales with new customers. As our relationship grows we might have the option in the future but its is subject to the credit card fee. As mentioned above Bank Transfer or in some cases PayPal the preferred method of payment for our protection and yours on a international sale or when ship to and bill to address do not match.
We will confirm your Order and tracking # ASAP!!
8-12 noon M-Fri
Emma's first week of riding a bicycle 7-17-06
Many of the Boxes we ship will have Emma's name on them as a final inspection, Emma 10-13-07
Head of shipping Emma Dodds 8-1, "where are those UPS & FedEx trucks I have some orders to ship!"
Eric Dodds and Emma Dodds 7-3-09
Click photo to super size, staff peddling to work Emma, Eric & Steve Dodds.
Bicycle Doctor USA Owners & Future owners.
If a item not already discounted we offer Discounts for Bike Clubs, Veterans, Health care, Police and Fire workers on any none sale item off MSRP.
The above discount applies to any none sale items, there are times the sale, special maybe greater,. but we will be sure to get you the greater saving or discount price of the two, sorry they can not be used in combination .
www.bicycledoctorUSA.com (Home page)
*No sales tax on out of state mail orders.
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