www.BicycleDoctorUSA.com
Bicycle Doctor,
www.bicycledictor.net,
www.bicyclecdoctor.us all trademarks
of Bicycle Doctor Bloomington Indiana USA.
Comments page, All unsolicited Testimonials from Customers,
Teams & Company's!
******************************************************************************
Steve
Can't tell you how much I like the wheels. Great wheels at a great price and
they got to me in no time. Hope you don't mind if I ask every now and then
about other great deals like this one in the future.
Thanks!
Forrest Poole
*******************************************************************
Received the bike. Took it for a ride on Saturday. It was better than I
had hoped it would be. You guys did a nice job setting it up also.
Thank you very much I could not be happier. I will recommend you to my
friends.
Jason
***************************************************
Your Quarry Worker Rocks!!! I bought a Quarry Worker from your shop a
little under 1 year ago while searching for the perfect bike for the
ride I was doing. I specifically remember being sold when I was told
"you will die before this bike dies," and "this bike has all of my
favorite parts of everything I've ever seen." I was sold, but mildly
skeptical.
I am a skeptic no more. This bike took me through rain, snow, hail,
slop, cold, sand, mud, clay, heat, rivers, potholes, washboard, rock
gardens, drops, streams, more drops, and overall abuse on the Tour
Divide Race. 2795 miles of nearly all off road, middle of nowhere, ride
till you sleep, eat while you ride, sleep while you eat racing that
started in Banff, Alberta crossed the continental divide 29 times, and
ended in Antelope Wells, New Mexico. This bike rocked its way through
Alberta, British Colombia, Montana, Idaho, Wyoming, Colorado, and New
Mexico and it had more to give- alas, the race was over and I did not.
This bike was exactly what the doctor ordered. I couldn't be happier
and- unless my wife says otherwise- I may be buried with this bike.
Thanks Again
Jake from Wisconsin
and Yes- I went with the rigid fork (carbon) for the entire ride- there
is no other way
.jpg)
*****************************************************
Thanks again for all of your time and patience in this
process. For what it's worth, it's easy to recommend you guys to my friends.
Thanks,
Chris Cronin
***********************************************************************************************
From:
Andy Boswel
Sent: Monday, November 16
To: Bicycledoctor@att.net
Attachments: Alpe d'Huez.bmp; Galibier TAB01.jpg; IM Switzerland.JPG
Steve,
I just wanted to check in... Hopefully you’ve
put a lot of good miles on the road since you sold me my first real bike
back in May 2005.
Since then, my trusty Kestrel Talon has taken
me to the top of Alpe d’Huez, Col du Galibier, and the Ventoux… it got me
over Heartbreak Hill (thrice) and across the finish line in Ironman
Switzerland, as well as a dozen other long course triathlons… and it
traveled who knows how many miles through the Blue Ridge in Virginia, the
Rockies in Montana, the lakefront of Chicago, and most recently along the
beaches of South Florida.
As you promised, the Talon has proven to be a
durable frame that suits both road and time trial riding styles. Over the
years, I’ve since grown to love cycling/triathlon and I attribute at least
part of that positive experience to your willingness to help me purchase a
bike that would suit all my riding goals (and my budget).
And while I have certainly been tempted to
upgrade on many occasions, I must say I’m just as happy with the bike today
as I was when I bought it from you nearly five years ago. In fact, I’ve
been so happy with my purchase that I was totally bummed when my local bike
shop told me that my setup was looking “very tired”. Luckily, it turns out
they were just talking about the components, most of which have endured over
two years and 10,000 miles down here in the salty air of South Florida. I
guess it’s only a matter of time…
Which brings me to my new bike vs. overhaul
dilemma…
I’m leading towards the latter.
Thanks a lot for your help… and for the past 5
years of great riding.
Andy
PS after talking to Andy
sounds like Andy going to put a new sram group on and go another 10,000.00
plus miles on his kestrel.
To Bike Doctor
Staff
Thanks again for
the great service on my Ritchey BAB road bike Ti/Carbon. I have never dealt with a shop in
person as efficient and helpful as you guys are, and you did everything over the
phone and via email!
As for the bike... Wow. I put about 75 miles on it since Friday. The ride is as
smooth and responsive as my high-end carbon frames. I admit that it flexes a bit
more when I really get on it, but not enough to be a problem, and the
portability MORE than makes up for it! Put another way if I could only have ONE
road bike, this would be it!
Satisfied (make that ecstatic) customer! Thanks again!
Dr Bill Stephens In Arizona
*********************************************************************************************************************
Steve,
Just got back from my first ride on my "new"
bike, well not really new, just feels better than new. I installed the SRAM
Red Group and Hed Ardennes Wheels (with Conti 4000s tires right now because
roads still have junk from Winter on them) the Flame Rouge upgrade makes
those wheels so smooth and the they are perfectly true and spin so clean.
What was a dream bike, got better. It is a custom Ti with S&S couplers. I
removed Durace triple and Mavic Ksyrium SL SSCs (with Conti 4000). I had
previously ridden this bike up the Alps climbs while chasing the Tour in
2004, and was very happy with it, now I am ecstatic! The handling, which
was all ready excellent is now awesome! I cannot wait to try it with
slightly more supple tires.
Just wanted to share how happy I am, thanks to
your outstanding suggestions and service!
Al League
********************************************************************
Good afternoon Steve@BicycleDoctorUSA,
Thank
you for your great service. The Jet 4 FR wheels arrived Friday afternoon in
excellent condition and after a 46 mile test ride on Saturday, they have
exceeded my expectations. The build quality, materials and workmanship are
second to none. It is great to know that "Made in the USA" is alive and well
with dedicated and innovative companies such as HED Cycling. They are
considerably faster than 24-28mm wheels, by at least 2+ mph especially in a
headwind.
Please
pass this along to Steve Hed.
Regards,
Miguel
Betancourt
Georgetown, TX
********************************************************************
http://www.americanprofile.com/article/32753.html Visit this
link for a little history about our shop.
****************
Steve,
Ritchey Ti/Carbon Breakaway bike owner.
Yes I got it on the weekend, built it up and have been on a couple of rides.
It's really nice. I ride a Cervelo Soloist Carbon as my standard road bike and
to be honest it rides just as well. Seems stiff enough - I road up some 19%
gradients so if that doesn't test it our nothing will. No creaks or noises.
Good balance and handling. All in all very pleased. Thanks for your help on
the transaction.
Regards
Michael McMullen, Melbourne, Victoria, 3186, Australia.
___________________________________________________
Hi,
Thanks to all You guys! Here it is assembled and this is how happy I am after
the first test ride. Cold only +4 degrees centigrade, about 40 degrees F I
guess?
Got the Bike intact and delivered Yesterday the 15th, and it was no problem to
assemble! Customs and charges were acceptable and in order as entered as value.
Thanks a lot for all the extra goodies - I do appreciate it a lot!!!
Now You're all wondering--------
How was the first ride?
WOW!!!
FAST AS AN ARROW THROUGH THE WIND
WITHOUT ALMOST NO EFFORT!
FAST AND A VERY SMOOTH RIDE FEELING!
Climbed a hill I usually take, and asked myself - was that the hill - looking
backwards...
Sincerely Yours
Christer "The Viking" Weyde
New kestrel owner in Sweden
______________________________
Steve & Eric
"Got the wheels Fri., had my guy install w/ light Maxxis tires
and new (Record) drive train on my Orbea Opal. Wow, what a diff. I felt in
the first two blocks what seemed like a 10% diff. That was confirmed out on
the road (rollers) then climb up our awesome Colorado National Monument (the
"tour of the moon" from the old Coors Classic/Red Zinger days). Weather
should hold a little longer, then it may be far and few in between to enjoy
the new set up...but I'm stoked.
Thanks and take care."
YVW
Yeulin V. Willett Mavic Ksyrium Sl wheel owner
Younge & Hockensmith, P.C.
_________________________________
Eric & Steve,
Sorry for the long delay in sending this email, I guess I was too busy
riding my BAB and getting into retirement.
Feel free to use this email as you wish.
I purchased a Ritchey BreakAway Ti Cross bike in January '07. Had it
built as a touring bike by Eric & Steve (
www.bicycledoctorusa.com).
In
February, with 50 miles on the odometer, I took it on a 1600km
semi-loaded tour in the Yucatan of Mexico (
www.bikemexico.com).
It
performed very well & traveled free on the airlines, as I had hoped.
3000 miles later I have just finished 450 miles of Cycle North Carolina
(
www.ncsports.org),
again with great ride comfort and without mechanical
issue. My other Ti cross/touring bike has been sitting idle all year.
Thanks again, Eric & Steve.
Vic B..
______________________________________________________
Hi Steve & Eric –
I love my new Talon SL ! Awesome ride! The rain held off tonight
and Zeke and I had a chance to spin around Eagle Creek Park with our friends for
a quick hour tonight. Okay, it's nice to be the envy of the crowd, but even
nicer is the ride - that bike is right there where you want it to be, when you
want it to be. Just like a sports car....I had a ball riding it.
Thank you for all of your terrific personal attention and service.
There might be many places out there to buy a bike, but you have earned my
loyalty by doing what you do best. No buyer's remorse in this corner of
northwest Indy - thank you for taking such good care of me and for helping me
get into such a spectacular bicycle.
Mindi
Mindi Epstein
____________________________________________________
Hi, Steve.
I just want to give you some over-due feedback on the
Ritchey Break-away cross frame you sold me in May. I just returned
from almost 7 weeks in Anchorage, and used the bike nearly everyday.
Most miles came from commuting to the office, about 9 miles each way
of paved trail, street, and a tiny bit of single track. The bike
handled it all, including a rack with panniers to haul my street
clothes and laptop. I had a few chances to ride on dirt and enjoyed
that too. By the way I set it up with flat bars and mini-V brakes.
Breaking down and packing is quick, and re-assembly, like I did
today, is a manner of minutes.
Please forward my comments to Ritchey--I lost their email address
from our earlier communications. Overall, I could not be happier and
feel like I got great value.
Thanks.
Bob Krantz
__________________________________________________
Steve,
Wanted to let you know the bike arrived. Everything is perfect. Thank you
for the professional, competent service, and best pricing in the world! You
guys are the best. Will buy from you again. Thanks.
John Sickman, Phoenix AZ.
_______________________________________________________
Jim, Steve & Eric
"After a few days of rest, I have my wits together enough to write you a note
of thanks for loaning me a Kestrel RT700 for the Race Across America. I'm
extremely grateful to Steve Dodds of the Bicycle Doctor
(www.BicycledoctorUSA.com)
for facilitating the loan and helping me fit
the bike.
I was a member of the 4-person team "Hoosiers". Competing against 15 other
teams from Oceanside, CA to Atlantic City, NJ we placed 7th overall in a time of
7 days, 2 hours, and 15 minutes. That's an average of 17.87 mph. We also were
the winners of the 60-69 age group, breaking the existing average speed record
in the process. Obviously we are pleased with our results.
Let me tell you how well the RT700 performed during the race. I've attached a
picture of the bike as it was set up. In team RAAM the format usually consists
of repeated 5 to 10 mile pulls, rotating among the 4 riders. I did about 895
miles in seven days, all of them as fast as I could go under the conditions. The
conditions varied widely: up, down, smooth, rough, in the heat of the day and
the cold of the night. The RT700 disappeared underneath me and allowed me to get
the most from my effort. I've ridden other carbon frames and the RT700 is
definitely more comfortable. I did not experience the usual hand and foot
numbness, nor did I have serious saddle sores. I felt that the RT700 made me a
better cyclist, especially on the climbs.
I appreciated the crisp shifting of the Ultegra 10 speed and the light weight
of the entire bike. Weight is important not only for climbing. After each pull
we had to rack the bike, then take it off again in 20 minutes for the next pull.
An extra pound means a lot when you have to lift a bike a couple dozen times a
day for seven days!
I can't thank you enough for loaning me the RT700. I managed to get the
Kestrel on the stage for the finish interview and mentioned that you loaned it
to me for the race. I will send you a copy of the team photo when it is
available. You can find some pictures of the finish at
http://gallery.raceacrossamerica.org/gallery/3032943#164934957
Best wishes to you and your company in the future."
Sincerely,
Dave Tanner
Hoosiers
2007 Team RAAM 60+ Champions and Record Holders
___________________________________________________________
Steve & Eric,
It has been my great pleasure to purchase my Kestrel Talon from you. Your
comments, suggestions, insight and patience made this truly a great buying
experience. Not only was your service great, but your pricing was the best
online direct pricing of any vendor I checked. I wish I could broadcast this
to any individual considering the purchase of a Kestrel: CHECK OUT
BICYCLEDOCTORUSA!!!
My talon came with the 2 position aero seatpost (upgrade and best price retail
by the way), Profile T2+ Cobra aerobars (upgrade and again best retail price),
and all Dura Ace Drive train (a modest cost for the upgrade in components) and
with shipping was still nearly $400 less than I could buy locally for a stock
Talon without the upgrades.
I am training for a major 1/2 Ironman campaign for 2007 and my Talon will be
integral to my race plan. When I move up to Ironman for 2008, I will be
purchasing an Airfoil Pro and I will again look to the East to Bloomington and
you good folks at Bicycle Doctor for my Ironman ride.
Thanks again for all of your help. By the way, to all who are considering a
purchase, the bike comes to you packaged with great care to prevent even
marring the finish on the bike.
One final comment, I looked around online and the pricing here at
Bicycledoctorusa was better than the other online retailers by
at least $200 (frameset or complete
bike) and their prices for upgrade items either stand alone or as upgrades to
a bike were the best I'd found. But don't take my word for it, see for
yourself.
Thanks again,
Steve Perkins, another Satisfied Customer
Beaverton, Oregon
*******************************************************
Steve,
I
wanted you to know that working with you on this decision was a good
experience. Your effort and response to my questions made me very comfortable
with buying a bike this way. I don't think that I would have followed through
with this purchase if it were not for you - thanks, I know that I'm going to
love this bike.
Thanks again,
Dennis Reeves Austin, Tx Talon SL owner
Eric & Steve
"Thanks again for all of your hard work, it's always nice going in for
the final sprint knowing we have the best bike on the track."
Jess
Kappa Kappa Gamma 2006 Little 500 champs
***********************************************
Hey Steve:
Brian in Cayman here. Just wanted to say thanks, the bike you built for me
is great!! I received it without a scratch!! Great packing..
I took it out for the first run, on Sunday morning, O.C. and I did 86 miles
that day. I will definitely recommend you to everyone on the Island wanting
to buy a bike.
Thanks again!
Brian Watler, Grand Cayman, Cayman Islands
Cayman has a very active cycling community. I would recommend a Cayman
cycling trip to any one.
*****************************************************************
Steve &
Eric
"I’m
enjoying the bike Kestrel Talon Sl. Just won the (last week) Florida State TT
championships for my age group. Avg. speed for 10k TT 24.7MPH Not bad for an old
guy."
Thanks Steve
Agronick, Florida
*****************************************************
Steve, "I rode the Talon SL last
night for the first time last night. I felt like I had an unfair advantage.
It amazed me how much faster it was than my Trek 5200."
Thanks Brian
Williams
****************************************************
Dear Steve,
"THANK YOU! I was very impressed by your quick
service and helpful suggestions. Turns out one of the top athletes in the
area also purchased a bike through you guys a few years ago. I definitely
have lots of positives to share with everyone about my purchase... cannot wait
to get out on the group rides!"
Best regards,
Yasmin Saad
The Saad Team
"Hey guys just a note to say Thanks! You made a
sale, but made a dream reality. It's always a pleasure to work with you two.
Not only is the bicycle doctor my bike shop with two bike experts but two
friends. You have my loyalty as a customer. Thanks again, Scott"
*******************************************
HI STEVE AND ERIC
"JUST THOUGHT I'D SHARE THIS WITH YOU. THE TALON I
BOUGHT FROM YOU LAST YEAR IS AWESOME BUT THIS YEAR I UPGRADED THE WHEELS TO ROLF
VIGORS AND ADDED A SET OF TIME TRIAL BARS A FRIEND GAVE TO ME.
NOW ITS REALLY AWESOME AND FAST. LAST WEEK I ROAD
MY 20 MILE TT COURSE WITH MY OLD TREK AND AGAIN THIS WEEK WITH THE TALON AND
RECORDED A 2 MILE PER HR HIGHER AVERAGE. I THOUGHT THAT WAS PRETTY GOOD. THOSE
WHEELs ARE INCREDIBLE. WOULD RECOMMEND TO ANYONE."
THANKS
DANA ALLEN
FROM RHODE ISLAND
***************************************************
Steve & Eric,
"I purchase a Kestrel Talon sl from you 2 years ago this
summer, and it's been one sweet ride since." thanks, Tony. (ANTHONY SCHMIDT
April 2005)
*****************************************************
Hi Steve,
"it´s me. José from Brazil. I guess you remind me,
but just in case I bought an SPETACULAR, AMAZING, MAGNIFICENT yellow Kestrel
Talon that gave me about 2miles/hour extras in my average speed!!"
José
*****************************************************
Hi Eric/Steve,
"Just letting you know that I received my Talon yesterday evening, and I
have to say that I am impressed with the extra care taken in packaging the
bike, and to receive it unscathed! More so, when you consider that it was
shipped from Bloomington Indiana to Ewa Beach, Hawaii! Impressed by the looks
of the new Ultegra 10 speed package, especially the crank which looks allot
like the Dura Ace. No complaints about the Velocity wheelset either! Many
compliments about the bike, and can't wait to ride it!
Thanks for the
outstanding, courteous service. Two Thumbs Up!!!!"
Mahalo! (Thank You!), and Aloha!
Larry M.
Ewa Beach, Hawaii
*****************************************************
Steve & Eric, "just a note to let you know how pleased I am not only with my
new Kestrel Talon SL Limited Edition, but also with your customer service.
First of all the bike arrived in perfect condition and was flawlessly
assembled. All cables were cut & neatly capped at their proper length and all
components fit perfectly so they needed no adjustment.
Secondly, the bike rides like a dream >> in large due to the advice and
guidance you provided along the entire "specking-out" process.
Thirdly, your customer focus and desire to make everything perfect made my
buying experience truly enjoyable. You can count on receiving future orders from
me and I will also recommend the Bicycle Doctor to my friends without
hesitation."
Thanks for a Great Ride
Dave in Huntington Beach, CA
************************************
Eric,
"I must say that the experience of buying my Kestrel Talon from you has been
absolutely first rate!"
Sincerely,
Jan Andersson
Sandvik Coromant Co, Marketing
Product Management-Turning
***********************************************
Eric & Steve,
"Bike arrived in perfect shape a
couple of weeks ago! I wanted to just thank you for all the help in putting
this wonderful machine together. Everything you suggested was perfect. The
Kestrel rides like a complete dream. It's been up and down our Southern
California roads and gets looks everywhere I go. The guys and the LBS can't
wait to give it a tune up! Anyway, thank you and Eric for a wonderful
experience in bike buying. I will recommend you to any and everyone looking
for top notch service & equipment (as well as advice).
By the way... Flow Ti is my new best
friend. Guys at the LBS had never even heard of it and wanted to know where I
got it and how it rode."
Thanks again!
Scott Garner,
Talon owner California USA
*****************************************************
Eric ,
"That is one great bicycle . She loved it . Mine came in yesterday . I haven't
got to ride it yet . It looks great . Thanks for packing it so well not a
scratch on either one . Tell Steve the fit is perfect . Those wheels are great
too!! "
Thanks for everything
Brian Jackson Talon owner, Missouri USA
************************************************
Hi Steve,
The Kestrel's first day at the races confirms the
speed of this bike. FIRMMAN 1/2 Iron, in Naragansett Rhode Island yesterday, I
was part of and all female relay team and I rode the 3rd fastest women's time
EVER on that course. 56 miles in 2:39, that's and average of 21 mph! And 20
minutes faster than I rode on the same course a year ago on the old bike. Not
only did my team take the GOLD, but my racing team won the Grand Prix series in
every category, and the all female category was the toughest one for us. We won
by over 25 minutes yesterday.
One more note: the Flow titanium seat...well, I
had on my "tri" shorts that have very minimal padding, and my behind feels just
fine....amazing saddle!!!
Thank you, again!
Cheryl Taylor Massachusetts USA
************************************************
Hi Steve,
Just Sarah here, letting you know my kestrel has
finally arrived! I'm being biased but in my opinion it is the best bike i
have ever seen, it is just absolutely fantastic and better than i expected now
i can get a close look at it. Everything is in order after travelling and the
bike is all assembled ready for action. I'd like to say thanks for the little
extras ie t-shirt, patch kit, stickers and cleats. I have a few big things
planned for the bike namely the New Zealand ironman triathlon in March 05, i
have no doubt my new machine will make all those training rides much more
comfortable and fun. My friends will all be jealous of me and maybe you may
get some more business out of us Aussies in the future. Thanks again for
everything Steve, it was fantastic doing business with you.
Sahah Josey in Australia
**************************************************
Steve, "I got first place in my age group in the triathlon this weekend. Must
be the new bike (kestrel Talon SL)!"
Thanks. Julie Carson in Florida
*******************************************************************************
Hi Steve and Eric,
"I wanted to thank you so much for being a part of completing a dream. The
Kestrel not only looks amazing but it rides amazing. The Flow Ti seat is like
sitting on air, simply a great design. Everything about it is top notch...I
am so lucky. She has just over 100 miles on her in 3 days and I never am
ready for the ride to end it is so comfortable. My average speed is just
under 19mph for those 100 miles! And it isn't exactly flat here. The
shifting is quick and smooth and right on cue...and I only dumped the chain
once so far.
Most important: the reason I have been riding so much this summer is due to a
knee injury revealing a cartilage defect under my left kneecap. I have been
unable to run since May with daily symptoms of swelling, aching and giving
out. I kid you not, after 1 ride on the Kestrel my symptoms have gone
completely away. Maybe it is the Speedplay pedals, maybe it is the new angle
of the road bike vs my old tri bike, I don't know...but I am extremely
optimistic now that I may be able to avoid surgery.
Thank you both for your patience, honesty, and knowledge."
Cheryl Taylor
Massachusetts USA
***********************************************
Steve and Eric,
"Please find attached just a few of the pictures
from our trip to Napa, Sonoma, Russian River and Alexander Valley in
California. Our Kestrel's arrived in perfect shape and the 8 days of 45 to
70 miles each day went by so fast we could hardly believe it. The kestrel
talon SL bikes made our vacation even that much more memorable."
Thanks for all your help,
Steve and Lynna Lynn, Indiana
****************************************************************
Steve-Eric
"Got it (New Kestrel Talon).LOVE it!! A 12 pack of Corona's to my favorite
bike mech helped soften the blow of not adding to the local economy...ha! A pro
tune-up and extended test ride later...(I thought he'd never get off of it!)...
I am very happy!
It was a pleasure dealing with you. I'll keep sending folks your way."
David Roark
Winter Park, Florida
*******************************************************
" I
finished 1st. age group 55-59 in the Terre Haute Triathlon May 15th. Twelve
minutes faster than last year. "
Merv Nolot Kestrel
Talon owner
*********************************************
"WOW !!!!!
Spent the complete Holiday weekend riding the bike. FANTASTIC" **********
Dr.
Steve Lynn
Third
time Kestrel owner and now new Custom Talon SL owner.
*************************************************
Steve & Eric,
" For the ride I was about 2.5
minutes faster than the same ride a couple of weeks ago on the old bike.
Amazing, comfortable too."
Eric Altman
New Kestrel Talon owner 5-04
******************************************************
Steve and Eric:
I have now ridden the new Kestrel talon 140 mi
since last Thursday. What a smooth and fast bike. I can't say enough about
your input and how great the bike actually performs. It looks fast and it is
fast...I find myself using a higher gear constantly. I have ridden a LeMond
and a Klein Quantum Pro and this is the best ride, hands down. My wife and I
enjoyed the ride from Illinois to your shop in Bloomington and the chance to
meet you and Eric in person. For those of you who are skeptical about
internet purchases, rest assured that the Bicycle doctor will take care of
you. Thanks again, Gene
Building contractor from Fairfield, Illinois
****************************************************
Subject: RE: Ebay Auction for 2003 Talon SL Frame set
Hi Steve.
"Just wanted to let you know I
got the bike last Wednesday and built it and rode it twice over the weekend.
It's an awesome bike!! Light, stiff and a smooth ride, worth every penny!!"
Thank you
Bob
Gramling Talon SL owner. NY USA
**************************************
Hi Steve,
"The bike is fantastic (kestrel Talon SL). I won the triathlon State title
yesterday in my age.55-59.did the bikeleg in 59min.[40km].I'm very
happy with it."
Thanks again
Leif Schnoor in Australia
*******************************************
Steve &
Eric,
"The Kestrel
Talon that I got from you is hands down the best investment I've made in a long
time. What a great bike you put together for me."
Jeffrey G. Moan
Sr. Account Executive
Sayers Finance Corp
*********************************************
Steve,
"I received the Kestrel Talon SL. It is a very nice
bike. It rides so much nicer that my Litespeed Ultimate. You were right. I
was able to build it just slightly under 15lbs."
David Drabic
****************************************************
Steve,
"I am happily riding the Talon SL. Quite a difference in ride over my
fast-but-brutal Giant TCR Team aluminum frame/carbon fork compact geometry bike.
My arthritis likes the Talon!"
Thanks,
Ron Walkenbach, Ph.D.
***********************************************************
Steve,
I just wanted to let you know how much I enjoy by new Talon. The midnight
blue was well worth waiting for.
I've ridden the 30 mile loop near my house several time and it rides
beautifully. No more fingers being numb. Not sure it it's a different position
on the bike or all the carbon....or both? In any case, it rides great. The bike
just looks fast!
I just can't believe the difference between this and my Trek.
Thanks for your great service and sending the pictures as you built the bike.
Doug Dale
***************************************************************
Eric,
My wife wanted me to write today and let you know we received her bike
yesterday (Red Kestrel Talon 55cm to
Salt Lake City). She is very happy with the bike to say the least. I bought a
new bike last spring and
had a horrible experience dealing with bike dealers and the bike companies
themselves. I think that she
was expecting the same type of experience and you have proved otherwise. We
put everything together last
night along with the aero bars. Thanks again for your prompt service and an
easy transaction. Look forward
to doing business with you in the future.
Matt & Michelle Baird
********************************************************
Hey Steve,
YES! I just got them last night! I was going to let you know - y'a beat me to
the punch, thank you! Your
customer service is exemplary, thank you. They're absolutely fantastic! So
light and the craftsmanship
is top quality. As expected from Mr. Campy. If there does happen to be
warranty issue, I'm covered.
Thanks, again, and hope to do business with you in the future.
Merry Christmas to you and yours!
Mark Soueidi
*************************************************************
Steve,
I received the Talon in perfect condition! It is even better than I hoped. I
am so happy with the Velocity Pro wheels...Once I saw them on the bike, I didn't
even think about the Mavic Elite.
A couple of things.
First:
My own feelings about this purchase.
1. I thought your personal input on my purchase was exceptional. This is the
first bike purchase I have made in 20 years and your help was critical. Even as
the bike was being built, your input to change the tires from Serfas to Michelin
Axial Carbon made a big difference in the look of the finished product.
2. The Ultegra Triple is what makes this bike a real world bike for my area
of the country. Kestrel does not offer the option and I know I got a better
built bike with more customization in headset, seat, wheels that could possibly
have been given from Kestrel.
3. There is always some uncertainty about buying out of state and via
internet. The comfort level I ended up with was the e-mails directly from you to
Kestrel (Doug) and your interface with suppliers like Velocity.
4. Ultimately it comes down to what is delivered and you delivered a great
bike!
Some suggestions for the website based on my buy:
1. A gallery of built bikes
2. A picture of a bike being built by Eric
3. A picture of how well Eric packs the bikes for shipping
This would convey a sense of real people behind the website and the "personal
service" offered. It would give other buyers the pictorial sense that you
absolutely know what you are doing!
Thanks again for the great bike....I will use it for many years to come!
Thanks
Martin Quintana
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To Eric & Steve,
Thank you for building me this bike! The aerodynamics are so slippery going
into the Florida breeze, that with the fine DuraAce/Integra hardware
cranking, I have had to watch my speed going upwind!. Great agility and
comfortable ride, it all makes me go further faster with a bigger smile.
" I road the bike yesterday and it is a very nice ride. Carbon fiber is a lot
easier on your body! I can' t feel the road vibration at all! Didn' t think such
a thing was possible."
Kristi Kees
Senior Networking Engineer , TX
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Steve,
Just wanted to say thanks for the outstanding service you provided in the
sale of my Talon SL F/F. It arrived last Wed. eve (2 day shipping!) and I just
finished putting it together a few minutes ago. It rides at dawn!
It was a pleasure doing business with you!
Jim, I really want to thank you for resolving this issue so quickly. I really
appreciate the time, effort and wonderful customer service you exhibited
throughout this process. With your help, I'll be back on the road
leading- or more accurately put, breaking away from the pace line in the next
couple of weeks.
I'm sooo excited about the Evoke, I'll let you know how that first ride goes.
Steve, I would also like to thank you for putting this together, The bicycle
Doctor has a loyal customer in Columbus, Ohio.
Thanks again
-Mike Webb
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Comment on the Zipps . . .
Zipp 404 tubulars, Zipp tubular tires, Zipp carbon
brake pads.
"Steve was great to work with when I bought my wheels.
I asked a lot--I mean a lot of questions, and Steve always gave me candid
feedback. I rode a 1/2 IM in August and did IM Wisconsin in September. The
wheels where light, responsive, and bullet-proof. What more could you ask for?
Cost is always a factor when you are buying up-scale wheels. Zipp is Indiana
born , their hubs spin like butter, and they look great on a bike. These wheels
got me through my first IM and qualified me for Hawaii―like the commercial says
'priceless'."
P.S. I qualified, but can't go in '04. Knowing
satisfies for now.
Chris Cronin In
Michigan USA
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Hi Steve,
Thanks for the nice email. We are glad we are able to bring you back another
winning bike, and will definitely be giving you our race bike. Please let me
know when is the best time to drop it off to you. We are obviously not quite
as
busy as we were, so we are flexible. Thanks again for building such amazing
bikes...they were amazing!
The Kappa Bike Team 2004 Pole Winner &Winning team Little 500.
The winning bikes now on display at our shop along with 8 others from the last
16 years that used our special speed package and set-up..
Steve & Eric
"Thanks again for Building Us such amazing bikes....they were amazing!"
Kappa Bike Team, Alison, Meredith, Kelsey & Jessica
www.bicycledoctor.us
e-mail: bicycledoctor@att.net